This Privacy Policy explains how The Clubhouse Casino, operated by Novatrix SRL (Scharlooweg 39, Willemstad, Curaçao), collects, uses, stores and protects your personal information. We process data in accordance with our obligations under Curaçao eGaming regulations and with regard to the principles of the Australian Privacy Act 1988 and the EU General Data Protection Regulation (GDPR) where applicable.
By using our platform you consent to the data practices described in this policy. If you have questions or wish to exercise your data rights, contact our Data Protection team at support@theclubhousecasino.co.
What Personal Data We Collect
We collect registration data (name, email, date of birth, address), transaction data, identity verification documents, device and usage data, and communication records.
When you register an account, we collect your full name, email address, date of birth, country of residence, preferred currency and password (stored in hashed form). During identity verification we collect copies of your government-issued photo ID, proof of address and payment method documentation.
Transaction data includes deposit and withdrawal amounts, payment methods used, timestamps and associated reference numbers. This data is required for regulatory compliance, anti-money laundering (AML) obligations and fraud prevention.
We automatically collect device and usage data including your IP address, browser type, operating system, device identifiers, pages visited, session duration and referral sources. This data helps us optimise platform performance, detect fraud and comply with geo-restriction requirements.
If you contact our support team, we retain records of the communication including chat transcripts, email correspondence and any documents shared during the interaction.
How We Use Your Data
We use your data to operate your account, process transactions, verify your identity, comply with regulations, prevent fraud and improve our services.
Account operation: your registration data is used to create and maintain your account, process deposits and withdrawals, credit bonuses and communicate service-related information.
Legal and regulatory compliance: we are required by our licence conditions to verify player identities (KYC), monitor for suspicious transactions (AML), enforce age restrictions and maintain records for a minimum period as specified by our regulator.
Fraud prevention and security: transaction patterns, IP addresses and device data are analysed to detect and prevent fraudulent activity, multi-account abuse and unauthorised access.
Service improvement: aggregated and anonymised usage data helps us understand how players interact with the platform, identify technical issues and prioritise feature development. This data is never used in a way that identifies individual players.
Marketing: with your consent, we may send promotional communications about bonuses, new games and platform updates. You can opt out of marketing at any time via your account settings or by clicking the unsubscribe link in any email.
Who We Share Data With
We share data with payment processors, game providers, identity verification services and regulatory authorities. We do not sell your personal data.
Payment service providers (including card processors and cryptocurrency gateways) receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are contractually bound to handle your data securely.
Game providers receive limited session data (anonymised player ID, bet amounts, game results) to deliver game content and ensure fair play certification.
Identity verification services receive your KYC documents to validate your identity against official databases. This processing occurs in accordance with applicable data protection laws.
Regulatory and law enforcement authorities may receive data upon lawful request or as required by our licensing obligations. We do not disclose more data than is legally required.
We do not sell, rent or trade your personal data to third parties for their marketing purposes.
How We Protect Your Data
TLS encryption for all data in transit, encrypted storage at rest, PCI DSS-compliant payment processing, access controls and regular security audits.
All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS). Payment card data is processed through PCI DSS Level 1 certified gateways — we do not store full card numbers on our servers.
Personal data stored on our systems is encrypted at rest. Access to player data is restricted to authorised personnel on a need-to-know basis. We maintain access logs and conduct regular internal security reviews.
Our infrastructure is monitored 24/7 for intrusion attempts and unusual activity. We engage third-party security firms to conduct periodic penetration testing and vulnerability assessments.
Your Data Rights
You have the right to access, correct, delete and export your personal data. Requests can be submitted to support@theclubhousecasino.co.
Depending on your jurisdiction, you may have the following rights regarding your personal data: the right to access a copy of the data we hold about you; the right to correct inaccurate or incomplete data; the right to request deletion of your data (subject to regulatory retention requirements); the right to data portability (receiving your data in a structured, machine-readable format); and the right to object to certain types of processing, including direct marketing.
To exercise any of these rights, email support@theclubhousecasino.co with the subject line 'Data Rights Request'. We will verify your identity before processing any request and aim to respond within 30 days.
Please note that certain data must be retained for regulatory compliance purposes even after account closure. This includes transaction records and identity verification documents, which are retained for the period specified by our licensing authority.
Cookies
We use essential, functional and analytics cookies. Full details are in our dedicated Cookie Policy.
Our platform uses cookies to maintain your session, remember your preferences and analyse site usage. Essential cookies are required for the platform to function and cannot be disabled. Functional cookies remember your settings (language, currency, display preferences). Analytics cookies help us understand usage patterns in aggregate.
For full details on the cookies we use, their purposes and how to manage them, please see our Cookie Policy.
Changes to This Policy
We may update this policy at any time. Material changes are communicated via email to registered players at least 7 days in advance.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Material changes will be communicated to registered players via email at least 7 days before taking effect. The date of the most recent revision is noted at the top of this page.
Continued use of the platform after updates take effect constitutes acceptance of the revised policy. If you do not agree with any changes, you may close your account by contacting our support team.
