Gambling should be entertainment — nothing more. At The Clubhouse Casino we provide a suite of tools designed to help you stay in control of your play. These include deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion. Every tool is accessible directly from your account settings, and our support team is available 24/7 to assist with any responsible gambling request.
This page explains each self-protection tool available to you, how to recognise signs of problem gambling, and where to find help. If you are concerned about your gambling habits right now, call Gambling Help on 1800 858 858 — it is free, confidential and available 24 hours a day.
Self-Protection Tools Available to You
You can set deposit limits, loss limits, wager limits, session time reminders, activate cooling-off periods or self-exclude directly from your account settings.
We offer five categories of self-protection tools. Each one can be activated, adjusted or removed from your account settings page. Setting at least one limit before your first deposit is the most effective step you can take to keep your play within your budget.
Deposit limits cap the amount you can deposit over a daily, weekly or monthly period. Once set, a deposit limit takes effect immediately. Increases to a deposit limit require a 24-hour cooling-off period before they take effect — this is intentional, giving you time to reconsider. Decreases apply straight away.
Loss limits cap the net amount you can lose over a chosen period. If you hit your loss limit, you will not be able to place further bets until the period resets. Wager limits work similarly but cap total bet amounts rather than net losses.
Session time reminders notify you after a chosen interval — for example, every 60 minutes — that you have been playing for a set duration. The notification pauses gameplay and gives you the choice to continue or stop. It is a simple but effective way to maintain awareness of how long your sessions run.
Cooling-off periods temporarily suspend your account for a fixed period — typically 24 hours, 7 days, 30 days or 90 days. During a cooling-off period you cannot log in, deposit or play. The period cannot be shortened once activated.
Self-exclusion is the most comprehensive option. When you self-exclude, your account is closed for the duration you select (6 months, 1 year, or permanently). During self-exclusion, you will be removed from all marketing communications and your account cannot be reopened until the exclusion period ends. Permanent self-exclusion is irreversible.
Recognising Problem Gambling
Warning signs include chasing losses, gambling with money you cannot afford to lose, neglecting responsibilities, and feeling anxious or irritable about gambling outcomes.
Problem gambling does not always look dramatic. It often starts gradually — spending a bit more than planned, staying online longer than intended, or feeling the need to win back losses. The following signs may indicate that your gambling habits are becoming harmful.
You spend more time or money gambling than you originally planned. You chase losses by increasing bets or extending sessions to try to break even. You gamble with money allocated to bills, rent, groceries or other essentials. You borrow money or sell possessions to fund gambling. You feel anxious, restless or irritable when you are not gambling or when you try to cut back.
You hide the extent of your gambling from family, friends or partners. You neglect work, study or personal responsibilities because of gambling. You use gambling as an escape from stress, anxiety or depression. You feel unable to stop even when you want to. You continue gambling despite negative consequences to your finances, relationships or health.
If three or more of these statements resonate with you, we encourage you to take immediate action. Activate a deposit limit or cooling-off period in your account settings. Talk to someone you trust. Contact Gambling Help on 1800 858 858 — it is free, confidential and available around the clock.
Australian Gambling Help Resources
Gambling Help Online: 1800 858 858 (24/7, free). Additional state-specific services are available across Australia.
Australia has well-established support services for people affected by gambling. All of the following are free and confidential.
Gambling Help Online is the national service — call 1800 858 858 any time, day or night. You can also access online chat at gamblinghelponline.org.au. This service is funded by Australian state and territory governments and staffed by trained counsellors.
State and territory services include Gambling Help NSW, Gambler's Help Victoria, Gambling Helpline SA, Gambling Help QLD, and similar services in WA, Tasmania, NT and ACT. These provide face-to-face counselling, financial counselling and family support in addition to phone and online services.
Internationally recognised organisations are also available: GambleAware (begambleaware.org), GamCare (gamcare.org.uk), and Gambling Therapy (gamblingtherapy.org) all offer support to players worldwide. We include links to these resources in our site footer because access to help should never be more than a click away.
Underage Gambling Prevention
The Clubhouse Casino does not permit anyone under 18 to register or play. KYC verification includes age checks. Underage accounts are closed immediately.
You must be at least 18 years of age to use The Clubhouse Casino. Our KYC verification process includes mandatory age checks through government-issued photo identification. If we discover that an underage individual has registered — regardless of how — the account is closed immediately and all deposits are refunded. Winnings are forfeited.
If you share a device with minors, consider using parental control software to restrict access to gambling websites. Tools such as Net Nanny, Qustodio and built-in parental controls on iOS and Android can block specific URLs and categories of content. Our support team can also provide guidance on restricting access at the device level.
Setting a Gambling Budget
Decide your weekly entertainment budget before you play. Set a deposit limit to match it. Never gamble with money earmarked for rent, bills or essentials.
The most effective way to keep gambling fun is to treat it as an entertainment expense — like going to the cinema or eating out. Before you log in, decide how much you are comfortable spending this week and set a deposit limit to match that amount. Once the limit is reached, the platform prevents further deposits until the next period. This removes the temptation to chase losses in the moment.
A practical framework: calculate your total weekly disposable income (after rent, bills, groceries, savings). Allocate a small percentage — no more than 5 to 10 percent — as your gambling entertainment budget. If your disposable income is A$300 per week, that means A$15 to A$30 for gambling. Setting your deposit limit to this amount creates a hard stop that protects the rest of your finances.
Avoid borrowing money to gamble. If you find yourself considering a payday loan, credit card cash advance or borrowing from friends to fund deposits, that is a clear signal to step back and reassess. Use the cooling-off or self-exclusion tools in your account settings, and consider contacting Gambling Help on 1800 858 858 for a confidential conversation.
Track your results over time. Your account transaction history shows every deposit and withdrawal. Reviewing this monthly gives you an objective view of your net spend. If the number is higher than you expected, adjust your deposit limit downward. The goal is never to 'win back' past losses — it is to enjoy the entertainment within a budget you have consciously set.
Taking a Break — Cooling-Off and Time-Out
Cooling-off suspends your account for 24 hours to 90 days. Self-exclusion lasts 6 months, 1 year or permanently. Both can be activated from account settings.
Sometimes the right move is to step away entirely for a while. The Clubhouse Casino offers two levels of temporary break. Cooling-off periods last 24 hours, 7 days, 30 days or 90 days. During a cooling-off period, your account is suspended — you cannot log in, deposit or play. The period cannot be shortened once activated. When it ends, your account reopens automatically.
Self-exclusion is more serious and longer-lasting. You can choose 6 months, 1 year or permanent exclusion. During self-exclusion, you are removed from all marketing, your login is disabled, and your account cannot be reopened until the period expires (or ever, in the case of permanent exclusion). Any remaining balance at the time of self-exclusion is available for withdrawal before the exclusion takes effect.
Both options are available in the Responsible Gambling section of your account settings. You do not need to speak to anyone or explain your reasons. The process is self-service and takes effect immediately. If you prefer to have a support agent assist you, contact live chat or email support@theclubhousecasino.co and request a cooling-off or self-exclusion.
After a cooling-off period ends, take a moment before logging back in. Ask yourself whether the reasons you took a break have been resolved. If you are unsure, extend the break. There is no penalty for taking time away from the platform, and your account, balance and loyalty tier will still be there when you return.
Our Commitment as an Operator
We train our support staff in responsible gambling, provide self-protection tools, remove self-excluded players from marketing, and comply with our licensing obligations.
Our support team receives training in identifying and responding to signs of problem gambling. If a support agent believes a player may be experiencing gambling-related harm, they are empowered to suggest self-protection tools, provide helpline information, or escalate the matter internally.
We do not target marketing communications at self-excluded or cooled-off players. Players who have activated any form of temporary or permanent exclusion are removed from all promotional email lists and push notification channels. We honour self-exclusion requests regardless of the balance remaining in the account.
Our commitment to responsible gambling is not just a regulatory requirement — it is a fundamental part of how we operate. We believe that a platform where players feel safe and in control is a platform that earns long-term trust. If you need any assistance with responsible gambling tools, reach out to us at support@theclubhousecasino.co or via live chat at any time.
