These Terms and Conditions govern your use of The Clubhouse Casino operated by Novatrix SRL, registered at Scharlooweg 39, Willemstad, Curaçao, under licence 8048/JAZ2020-013 issued by Antillephone N.V. By creating an account you agree to be bound by these terms in full. We recommend reading them carefully before depositing.
This page presents our terms in a structured format with plain-language summaries alongside the formal provisions. If you have questions about any clause, contact our support team at support@theclubhousecasino.co or via 24/7 live chat.
Key Terms at a Glance
Players must be 18+, one account per person, bonuses carry 40x wagering, withdrawals require KYC, and the casino reserves the right to close accounts that violate these terms.
Before diving into the full terms, here are the points that affect most players on a day-to-day basis. These summaries are provided for convenience — the detailed sections below contain the binding provisions.
Key terms summary
| Term | Summary |
|---|---|
| Minimum age | 18 years or the legal gambling age in your jurisdiction, whichever is higher |
| One account per person | Duplicate accounts are closed and funds may be forfeited |
| Welcome bonus wagering | 40x the bonus amount, 7-day validity, A$5 max bet during wagering |
| Withdrawal KYC | Photo ID, address proof and payment method verification required before first withdrawal |
| Withdrawal limits | EUR 7,500 per week, EUR 15,000 per month (VIP limits may differ) |
| Withdrawal processing | Crypto 2-3 hours, e-wallets 0-12 hours, cards 3-5 business days, bank 5-7 business days |
| Dormant account fee | Accounts inactive for 12+ months may incur a monthly administrative fee |
| Self-exclusion | Available at any time via account settings or by contacting support |
| Dispute resolution | Internal complaint process first, then Antillephone N.V. as the licensing authority |
| Governing law | Curaçao law applies |
Account Registration and Eligibility
You must be 18 or older, provide accurate personal information, and maintain only one account. Accounts with false details are subject to closure.
To open an account at The Clubhouse Casino you must be at least 18 years of age or the legal gambling age in your country of residence, whichever is higher. You must provide truthful and accurate personal information during registration. This includes your legal name, date of birth, residential address and email address.
Each individual is permitted one account. Creating multiple accounts — whether to claim multiple bonuses, circumvent self-exclusion or for any other reason — is a violation of these terms. If duplicate accounts are identified, all accounts except the original will be closed and any bonuses or winnings associated with the duplicate accounts may be voided.
We reserve the right to request identity verification at any time, not only at the point of withdrawal. Players residing in restricted jurisdictions as listed on our website are not eligible to register or play. It is your responsibility to ensure that online gambling is legal in your jurisdiction before creating an account.
Bonus Terms Explained
All bonuses carry 40x wagering on the bonus amount. Maximum bet during wagering is A$5. Bonus validity is 7 days from activation.
Every bonus at The Clubhouse Casino is subject to a 40x wagering requirement applied to the bonus amount only. Your cash deposit is not locked and remains withdrawable at any time. If you deposit A$100 and receive a A$100 bonus, you must wager A$4,000 in total bets before the bonus converts to withdrawable funds.
The maximum bet permitted while a bonus is active is A$5 per spin or hand. Exceeding this limit — even once — voids the bonus and all associated winnings. This rule applies across all game types. Be mindful of this on pokies with adjustable bet levels where it is easy to exceed the cap accidentally.
Bonuses expire 7 days after activation. Unused bonus funds and any winnings derived from bonus play are removed from your account at the end of the validity period. Free spins carry the same wagering requirement and a maximum win cap equivalent to EUR 200. Full promotional terms for each specific offer are detailed on our bonus page.
Game contributions toward wagering differ by category. Pokies contribute 100%, meaning every dollar wagered counts in full. Table games contribute 5%, making them impractical for bonus clearance. Live dealer games and some specialty games may be excluded from bonus play entirely — check the specific bonus terms before selecting your games.
Withdrawal Terms and Limits
Minimum withdrawal is A$20. Weekly limit is EUR 7,500, monthly EUR 15,000. KYC must be completed before the first withdrawal is processed.
Withdrawal requests are processed after KYC verification is complete. The minimum withdrawal amount is A$20 across all methods. Weekly withdrawal limits are capped at the equivalent of EUR 7,500, with a monthly cap of EUR 15,000. VIP players may be eligible for increased limits based on their loyalty tier.
We process withdrawals in the order they are received. Crypto withdrawals are typically completed within 2 to 3 hours. E-wallet withdrawals (Skrill, Neteller, MiFinity) process within 0 to 12 hours. Card withdrawals take 3 to 5 business days, and bank transfers require 5 to 7 business days. These timeframes begin after the withdrawal is approved by our payments team.
We reserve the right to request additional documentation or conduct enhanced due diligence checks on large withdrawals. Withdrawals must be made via the same method used for deposits where technically possible. If the deposit method does not support withdrawals (e.g., Neosurf, Flexepin), an alternative method will be offered.
Account Closure and Dormancy
You can close your account at any time via support. Accounts inactive for 12+ months are considered dormant and may incur administrative fees.
You may close your account at any time by contacting our support team via live chat or email at support@theclubhousecasino.co. Before closure, you must withdraw any remaining balance. If you have pending bonus wagering, the bonus amount will be forfeited and only your cash balance will be available for withdrawal.
Accounts that remain inactive for 12 consecutive months are classified as dormant. We will attempt to contact you via your registered email before applying any dormancy procedures. Dormant accounts may be subject to a monthly administrative fee deducted from the remaining balance. If the balance reaches zero, the account is closed automatically.
Self-exclusion is different from account closure. If you wish to restrict your access for responsible gambling reasons, use the self-exclusion option in your account settings or contact support. Self-exclusion periods are binding and cannot be reversed during the selected timeframe. Details are available on our responsible gaming page.
Complaints and Dispute Resolution
Contact support@theclubhousecasino.co first. If unresolved, escalate to Antillephone N.V. as the licensing authority.
If you have a complaint about any aspect of our service, contact our support team first at support@theclubhousecasino.co with a clear description of the issue. We aim to resolve complaints within 14 business days. You will receive acknowledgement within 24 hours and updates as the investigation progresses.
If you are not satisfied with the resolution offered, you may escalate your complaint to our licensing authority, Antillephone N.V., via their official complaint submission process. Antillephone acts as an independent mediator between players and licensed operators. Their decisions are binding on the casino.
Responsible Gambling Obligations
We provide deposit limits, loss limits, session time limits, cooling-off and self-exclusion tools. Players must be 18+.
The Clubhouse Casino is committed to responsible gambling. We provide tools to help you manage your play: deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion. These are accessible from your account settings at any time.
We do not knowingly permit minors to gamble. If we discover that an underage player has registered, the account will be immediately closed and all winnings forfeited. We may also report the matter to the relevant authorities.
If you believe your gambling is becoming a problem, we strongly encourage you to use our self-protection tools or contact Gambling Help Online on 1800 858 858. Additional resources are listed on our responsible gaming page.
Governing Law and Amendments
These terms are governed by the laws of Curaçao. We may update them at any time and will notify registered players of material changes via email.
These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising from or relating to these terms shall be subject to the jurisdiction of the courts of Curaçao, without prejudice to the mediation process through Antillephone N.V.
We reserve the right to amend these terms at any time. Material changes will be communicated to registered players via email at least 7 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance of the updated terms. The date of the most recent revision is displayed at the top of this page.
